XYJSTAR Mobile Accessories FAQ
Q: Are XYJSTAR’s wireless chargers and power banks certified for international markets?
A: Yes, all of our products are certified to meet international safety and quality standards, including Qi, KC, PSE, UL, CE, FCC, and RoHS certifications. This ensures our products are safe, reliable, and ready for distribution in various global markets.
Q: Can XYJSTAR provide custom branding or packaging for bulk orders?
A: Absolutely. We offer OEM and ODM services for brand owners and retailers. You can customize product designs, logos, and packaging to match your brand identity. Please contact our sales team for more details on minimum order quantities and customization options.
Q: What is the minimum order quantity (MOQ) for wholesale or custom orders?
A: Our minimum order quantity varies depending on the product and customization requirements. For standard products, we offer flexible MOQ options to suit both small and large businesses. For custom OEM/ODM products, please contact us for specific MOQ details.
Q: How long is the lead time for bulk orders?
A: Lead times for bulk orders typically range from 2-4 weeks, small wholesaler orders typically range from 3-7days, depending on order size and customization needs. We work diligently to ensure timely production and delivery. For large-scale or rush orders, please contact our team to discuss expedited options.
Q: What payment options are available for large orders?
A: For bulk and wholesale orders, we offer flexible payment terms, including T/T, Paypal, Alibaba, and other standard methods. Please get in touch with our sales team to discuss the best payment option for your business.
Q: Can XYJSTAR provide product samples before placing a large order?
A: Yes, we encourage clients to request samples to ensure product quality and compatibility with their needs before placing large orders. Please contact our team for sample availability and shipping details.
Q: How does XYJSTAR handle returns or product defects for wholesale orders?
A: We stand by the quality of our products. If you encounter any defects or issues with your bulk order, we offer a one-year warranty and a straightforward return or replacement process. Our customer service team will work with you to resolve any concerns as quickly as possible.
Q: What products does XYJSTAR offer in the mobile phone accessories category?
A: XYJSTAR specializes in a wide range of mobile accessories, including wireless chargers, car phone mounts, magnetic wireless charging stands, wireless power banks, magnetic wireless power banks, and phone holders. Our products integrate the latest Qi2 wireless charging technology for fast, efficient, and seamless charging experiences.
Q: Are XYJSTAR wireless chargers and power banks compatible with all devices?
A: Our wireless chargers and power banks are compatible with any device that supports Qi wireless charging standards. This includes most modern smartphones, wireless earbuds, and other compatible gadgets. Check your device's manual to confirm compatibility.
Q: How does a wireless power bank work?
A: XYJSTAR’s wireless power banks allow you to charge your device wirelessly, simply by placing it on the power bank’s charging surface. This feature is especially useful for on-the-go charging without the need for cables.
Q: Is wireless charging slower than wired charging?
A: Wireless charging can be slightly slower than traditional wired charging, but our products are equipped with fast wireless charging technology to minimize the difference. Both our wireless chargers and power banks offer fast and reliable charging speeds.
Q: Can I use my phone while it’s wirelessly charging?
A: Yes, you can use your phone while it’s wirelessly charging. Just ensure your device stays properly aligned on the wireless charging pad or power bank for continuous charging.
Q: How many times can a wireless power bank fully charge my phone?
A: The number of full charges you can get from a wireless power bank depends on its capacity. For example, a 10,000mAh wireless power bank can fully charge most smartphones 2-3 times, depending on the phone’s battery size.
Q: Can I charge multiple devices simultaneously with XYJSTAR’s wireless chargers and power banks?
A: Some of our wireless chargers and power banks support simultaneous charging. For example, our 3 in 1 wireless charger/power bank can wirelessly charge three devices (Qi Cellular Phones, AirPods, Apple/Samsung Watch) at the same time.
Q: Does a phone case affect wireless charging?
A: In most cases, thin phone cases do not interfere with wireless charging. However, if your phone case is very thick or contains metal, it may hinder the charging process. We recommend using cases without metal components for optimal charging performance.
Q: How do I know if my device is charging wirelessly?
A: Most devices will display a charging icon or notification when placed on a wireless charger or power bank. If you do not see the charging icon, make sure your device is properly aligned with the charging pad or surface.
Q: How do I get customer support for my XYJSTAR wireless charger or power bank?
A: Our customer support team is available 24/7 to assist with any questions or concerns. You can reach us via email at jolin@xyjstar.com or by phone/WhatsApp at +86-188-2380-7089.
